My Garage

COVID-19

Important Information Regarding COVID-19 from Exeter Toyota

Updated: October 2020

 

 

 

 

 

To our valued customers: With respect to the COVID-19 pandemic, we have been focused on the health and safety of our customers, employees and community.  With this focus paramount, we'd like to ensure that you are aware of the precautionary measures we are taking at Exeter Toyota.

Entering the Dealership:

Face coverings are required upon entry to the dealership and must be worn for the duration of your visit.  If you are unable to wear a face mask, please make arrangements to leave your vehicle with us for service.

Please sanitize hands upon entry.  Hand Sanitizing stations are located at all three Sales and Service entrances.  Hand sanitizer is also located around the dealership including the coffee bar and service lounge.

Service customers will find seating spread out in the service lounge and new seating located around the showroom.

Please follow the floor markings in Service Reception upon check-in and check-out to maintain distancing.

Deep Cleaning:

We have increased our cleaning and disinfecting in and around the dealership.  We have removed some of our Service Lounge amenities, including cookies and hot drinks, but they are still available.  Please ask and Advisor or Reception for assistance.

Hours of Operation:

Parts & Service Hours: Monday - Friday from 8:00 am to 5:00 pm and Saturday from 8:00 am to 12:00 pm by appointment.  Call (519) 235-2353 or email serviceadv@exeter.toyota.ca to book a service appointment.  Appointments can also be made online at www.exetertoyota.ca

Sales Hours: Our Showroom is open Monday - Thursday from 9:00 am to 6:00, Friday from 9:00 am to 5:00 pm and Saturday from 9:00 am to 3:00 pm.  Need an evening appointment?  Just ask...we're here to help!

Our Digital Showroom is open 24/7 at www.exetertoyota.ca and you can Live Chat with a real Exeter Toyota Sales advisor.

Our Employees:

Our staff are screened daily and have been asked to self-isolate if they show any symptoms, have been in contact with a confirmed or probable case, or if they have traveled outside of Canada within the past 14 days.

Our employees have protective desk shields and are provided with masks and gloves.

Our Service:

Service Technicians and Service Advisors are taking all necessary precautions.  Customer's vehicle are equipped with protective seat covers and are disinfected after servicing.

Customer loaners are disinfected after each use.

Vehicle Pick-up and Drop-off:

As always, vehicles purchased at Exeter Toyota can be picked-up and delivered to your home at no-charge, and paperwork can be completed by email and digital signature.

For service during operating hours:  Our Drive Thru Doors are now open, however space is limited.  If the Drive-Thru is full please park outside the doors and bring in your keys.  We ask for only one family member per appointment to help maintin physical distancing.  We also ask that you reschedule your appointment if you are experiencing any COVID-19 symptoms, have been diagnosed with COVID-19 or have been in contact with someone diagnosed with COVID-19.

For Service after-hours: After-hours drop box is located between the drive-thru doors.  Please leave your vehicle in the service area parking lot.  Remember to complete your contact information and lock your car doors before dropping the envelope in the drop box.

Online Availability:

We're happy to answer any sales or service related questions you may have by phone, email, live chat or video call.

We are here to assist with all your purchase, finance and service needs in any way we can.  Please let us know what we can do to help.

Thank you for being part of our Exeter Toyota community.  We will continue to monitor the situation closely and will evolve our policies as per the guidance of national, provincial and local health authorities.  If you have any concerns or questions about your efforts related to COVID-19, please don't hesitate to contact us directly.

Phone: (519) 235-2353

Email: sales@exeter.toyota.ca