COVID-19 Service Commitment
Updated February 16, 2021
At Exeter Toyota, we're committed to providing the highest level of service and products to our customers. We want to assure you that our team is continuing to follow the recommendations from our local, provincial and national health authorities. We would like to provide you with the following update about the precautions our team is taking within our Exeter Toyota Service Centre:
Service Appointment Arrival:
During regular service hours
Our Drive-Thru is open! Please drive your vehicle into the Drive-thru and check-in with service for your booked appointment. We ask for only one family member per appointment to help us maintain physical distancing.
Face coverings are required upon entry to the dealership and must be worn for the duration of your visit. If you are unable to wear a face mask, please drop off your vehicle for service using our after-hours drop box.
Please sanitize hands upon entry. Hand sanitizing stations are located at both Service and Sales Reception, as well as throughout the dealership including the customer waiting lounge.
We also request that you reschedule your service appointment if you have any COVID-19 symptoms, have been diagnosed with COVID-19 or have been in contact with someone diagnosed with COVID-19.
Please continue to use our after-hours drop box, located between the Drive-Thru Service doors. Remember to complete your name, contact information, service required and lock your vehicle doors.
Hand sanitizing stations are located at both Service and Sales Reception and Floor markings are in place to help maintain physical distancing.
All guests are required to answer COVID screening questions.
NEW Contactless Pick-up/Drop-off Service:
If you are located in the Exeter, Grand Bend, Lucan or surrounding area vehicles can be picked up and delivered at no charge. Vehicles will be disinfected upon delivery, and team members will wear masks and maintain distance during drop-off. For more information please call the service department at (519) 235-2353.
We have increased our cleaning and disinfecting in and around the dealership. We have removed some service amenities, such as cookies and hot drinks, however these are still available with assistance.
Our team is leveraging specific Toyota Touch products to disinfect key surfaces in each vehicle we service.
Parts and Service Hours of Operation:
As an essential service, our Parts and Service Departments remain open. We have adjusted our hours effective Monday, January 18, 2021, but later afternoon or Saturday appointments will be available for emergencies.
We are open from Monday - Friday from 8:00 am to 3:00 pm
Please call (519) 235-2353 or email firstname.lastname@example.org to schedule an appointment time.
As we navigate through this unfamiliar territory, we ask for your patience and cooperation. We also ask that customers practice safe distancing within the dealership to protect our employees and other guests.
We're happy to answer any service-related questions you have phone, email and video calling.
As we continue to monitor the situation and provide updates, we want all of our customers to know that you are very important to us. We are fully committed to being responsive and navigating through this situation with everyone's safety in mind. Together, we will get through this.